High Waisted-Legged Pants
High Waisted Wide-Legged Pants
- We accept returns postmarked within 20 days of the delivery date.
- Refunds are issued in the form of online credit only.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact (when applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
- Availability of a replacement item is not guaranteed.
- Sale items cannot be returned or exchanged.
- Gift cards cannot be returned or refunded.
- Original shipping fee is non-refundable.
How do I make an exchange?
- Send us an e-mail at email@example.com and tell us the reason of your return and the item you wish to exchange your original purchase for
- We will do our best to respond to you e-mail within 24 hours and create a new order for the new item you would like to receive in exchange. You are will be charged for the cost of the merchandise and shipping.
- Return the item(s) you would like to exchange by following the next steps.
- Print out your order number on a slip of paper and include it in your return package.
Send back your return item(s) using an insured postal carrier to the adress provided in your answered e-mail.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. StyledbyPenelope.com is not responsible for missing, damaged, or packages lost in transit.
Return Credits are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the credit has been issued.
- Refused or Undeliverable Packages
- Refused or undeliverable packages are subject to return shipping costs that may vary depending on the shipping method used in the original order.
- Overnight or 2nd Day Air: $35 or $25 return cost
- 3 Day Shipping and Ground Shipping: $8.99 return cost.
- If you choose not to have your order re-delivered, we will issue a credit for the cost of the items, but a 20% restocking fee will be assessed. We will also deduct any shipping cost incurred.
Lost or Stolen Packages
- We ship via USPS, which provides secure and easy trackable methods of shipping. If your package gets lost in transit, we will do everything we possibly can to assist you.
- We cannot be held responsible for packages once proof of delivery is received.
- Once the carriers accept the package we cannot be responsible for delivered items that have been lost or stolen.